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Do you have any queries? We are here to assist you!

Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Home › Support Centre › Order placed
Tracking an order

In your customer account, you have a section called "Your purchases". When you access it, you will see a summary of all orders placed, cancelled or delivered. All those which had been sent will have the option "See tracking", where you can see the details and history of that delivery. There also appears the carrier company which you have chosen and the tracking number for tracking.

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
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Same product, different prices
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Tracking an order
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SPRING - Ecological Transport
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Why has my order been cancelled?
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Order/shipment claim
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I'm not going to be at home. Can my order be delivered to someone else?
Tracking an order
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I have not received confirmation of my order
My order appears as delivered, but I don't have it
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I have been informed that I will receive my order today. It hasn't been delivered to me.
Request a return
How are the products returned?
Order/shipment claim
How and when will I receive the refund?
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How to proceed if I have received a product in poor condition?
I received a different product than the one I had bought; how do I claim it?
I did not receive the samples
How to proceed if a product is missing in the package received?
Order/shipment claim
I did not receive the samples
Is the delivery note or a bill included in the package?
How can I change the data of my order bill?
How do I get a VAT refund? (TAX FREE)
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